Who we are
Fastcare Home Health Care L L C
1001, Yes Business Tower, Al Barsha 1, Dubai , UAE
Fastcare values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services and website (https://fastcareuae.com/)
1. Information We Collect
We may collect the following information when you interact with our website or book a service:
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Personal details: name, phone number, email address, location/address for service delivery.
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Health-related information: limited to the information you provide voluntarily (e.g., type of service requested, test required).
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Payment information: processed securely through our payment partners; we do not store card details.
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Technical information: IP address, device type, browser, cookies (see Cookie Policy).
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2. How We Use Your Information
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We use your information to:
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Process and confirm service bookings.
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Provide healthcare services at your requested location.
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Communicate appointment details, results, or follow-up care.
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Improve our services and user experience.
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Comply with legal and regulatory obligations.
We do not use health-related information for personalized advertising.
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3. Legal Basis for Processing (GDPR Compliance)
We process your data based on the following legal grounds:
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Consent – when you voluntarily provide information via our booking forms.
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Contract – when necessary to deliver the healthcare service you requested.
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Legal obligation – when required by Dubai Health Authority (DHA) or other regulators.
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Legitimate interests – for service improvement, fraud prevention, and secure operations.
4. Data Storage and Security
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Data is stored on secure servers (in the EU or UAE, depending on hosting).
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We use encryption, secure sockets layer (SSL), and restricted access protocols.
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Access to personal and health information is limited to licensed healthcare staff and authorized personnel.
5. Sharing of Information
We may share your information only with:
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Licensed medical professionals and laboratories to deliver the requested service.
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Regulatory authorities when legally required.
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Trusted third-party providers (e.g., IT hosting, payment processing) under strict confidentiality agreements.
We never sell or share your information with advertisers for profiling or targeted marketing.
6. Data Retention
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Health-related records: retained only as long as required by law and DHA regulations.
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Booking/contact details: stored securely for service history and compliance.
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You can request deletion of your data, subject to legal obligations.
7. Your Rights (GDPR & UAE Data Law)
You have the right to:
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Access your personal data.
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Request correction or deletion.
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Restrict or object to processing.
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Withdraw consent at any time.
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Lodge a complaint with the UAE Data Office or EU Supervisory Authority (if applicable).
8. Cookies
Essential Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you don’t have to re-enter details when you leave another comment. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save your login information and display preferences. Login cookies last two days, display preference cookies last one year. If you select “Remember Me,” login will persist for two weeks. Logging out removes these cookies.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after one day.
Analytics & Performance Cookies
We may use cookies from trusted third parties such as Google Analytics or Google Ads to understand how visitors use our site and to measure performance. These cookies do not collect sensitive health information and are only used to improve our website and services.
Managing Cookies
You can accept or decline cookies when visiting our site. Essential cookies are required for the site to function, while analytics cookies are optional. You can also manage or delete cookies through your browser settings at any time.
9. Contact Us
For questions about this Privacy Policy or your data rights:
Fastcare Home Health Care L L C
[1001, Yes Business Tower, Al Barsha 1 Dubai, UAE]
Email: operations@fastcareuae.com
Phone : +97145689931